Start an AMREP warranty request

Submit the unit, failure, repair estimate, and supporting files in one place. You will receive a claim number and a private status link immediately after submission.

Immediate confirmationReceive an AMREP claim number as soon as the form is accepted.

Faster technical reviewPhotos, estimates, diagnostics, and invoices stay with the claim.

Live statusUse the private status link to follow approval, parts, and reimbursement.

1. Customer and contact

Tell us who is submitting the request and who operates the unit.

Customer / dealer name * End user optional if the same Contact first name * Contact last name * Phone number * Email address * Street address optional City optional State / province optional Postal code optional Your claim / reference number optional

2. Unit identification

Full identifiers help us confirm the original order, in-service date, and coverage without another email.

Full VIN or chassis serial last 6 minimum Asset / fleet unit number optional AMREP body type * Body model optional Body serial number * Current unit hours / mileage optional Original invoice number optional In-service / install date optional

3. Failure and diagnostics

Describe what failed, when it failed, and what has already been checked. Do not perform warranty repairs until AMREP provides authorization.

Date of failure * Date first reported optional

Is the unit out of service? *

No Yes

Unit down since if applicable Repeat failure? Prior AMREP / Salesforce claim if known Fault or diagnostic codes optional Failure description * Diagnostics already performed optional Suspected cause optional

4. Requested resolution and estimate

Provide the requested repair path and preliminary costs so approval can be specific.

Requested resolution * Labor hours requested optional Labor rate optional Parts estimate optional Travel estimate optional Freight estimate optional Part numbers, quantities, and serial numbers if available Failed part available for return? Preferred service company optional Service contact optional Service phone optional

5. Supporting files

Attach clear photos of the failure and serial plate, plus estimates, invoices, diagnostic reports, or video stills that support the request.

Attachments up to 12 files

10 MB per file; 30 MB total. Accepted: JPG, PNG, WEBP, HEIC, PDF, DOCX, XLSX, CSV.

I understand that AMREP must approve warranty work before repairs are performed, except for emergency steps needed to make the unit safe. Submission does not by itself authorize repair or reimbursement.

Required fields are marked with *.